We offer free standard US shipping for orders over $50.
For orders under $50 the shipping fee is a flat fee of $6.20.
Where do you ship?
We ship to all doorsteps in the U.S. via UPS. At the moment, we do not ship internationally but we will let you know when that changes!
How long does shipping take?
It typically takes 2-9 business days to process your order in our warehouse. Once shipped, you may expect your package to be delivered within 3-7 business days of the shipping date to a U.S. address.
Route Shipping Protection
Route+ Shipping Insurance is a low cost, optional add-on for your Multi Threaded orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
To file a claim with Route+, click through the email that Route sends you after you check out, or you can File online here or through the Route app.
Multi Threaded does not insure packages for loss, theft or damage during the shipping process.. If you elect to not purchase Route+ insurance, Claims must be filed by you directly with USPS in the event the package is lost or damaged in shipment.
An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than “Delivered” You may file a claim if enough time has been allowed for delivery to take place and it’s well past the expected delivery date, or if your order is stuck in a shipping state other than “Delivered”
Claims are considered “lost” after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 15 days from the date it was marked delivered.
Route considers packages marked “delivered” (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $100 will REQUIRE a police report.
Routes terms and conditions can be found at https://route.com/terms-and-conditions/
PLEASE READ CAREFULLY
- We are unable to edit orders once processed.
- We are not responsible for stolen or lost packages, including those with a “Signature Release” on file. Please file a claim with the courier responsible for delivering your package.
- Please ensure that your delivery address is correct, as we are not responsible for orders shipped to incorrect addresses or unclaimed. It is not possible to re-route a package once it has been shipped. If your package is returned due to incorrect address, we can arrange a redelivery. However, a re-delivery fee will be charged for this service according to the carrier.